1. Introduction
numnum ("numnum," "we," "us," or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect personal information when you use the numnum mobile application, website, chef tools, subscription features, support services, and related services. numnum is headquartered in the United Arab Emirates and may operate or provide services in the United Arab Emirates, United States, Canada, Kuwait, and other countries where numnum becomes available. By using numnum, you acknowledge that your personal information will be handled as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use numnum.
2. Scope of This Privacy Policy
This Privacy Policy applies to:
- customers and app users
- chefs and recipe contributors
- website visitors
- people who contact us for support, billing, legal, chef, or business inquiries
people whose information is processed through our app, website, payment, support, or administrative systems. This Privacy Policy does not apply to third-party websites, payment processors, app stores, device platforms, or external services that we do not control.
3. Our Role
Depending on the situation, numnum may act as the organization responsible for deciding how personal information is collected and used. Some third-party service providers, such as payment processors, hosting providers, authentication providers, email providers, analytics providers, app stores, and platform providers, may process information on our behalf or as independent controllers under their own terms and privacy policies.
4. Information We Collect
We may collect the following categories of information.
A. Account Information
When you create or use an account, we may collect:
- name
- email address
- phone number, if provided
- date of birth or age-related information, if required
- login and authentication information
- account role, such as customer, chef, or admin
- account status
- subscription status
language and communication preferences.
B. Customer Profile and Preference Information
For customer accounts, we may collect:
- allergy selections
- dietary preferences or restrictions
- cuisine preferences
- saved recipes
- favorite recipes
- meal calendar items
- shopping or meal planning information if available
- recipe ratings and reviews
- app settings
notification preferences. Allergy and dietary information may be sensitive. numnum uses this information to personalize the app experience. numnum is not a medical service and does not guarantee that any recipe is safe for any specific allergy, medical condition, dietary restriction, or health need.
C. Chef Profile and Contributor Information
For chef accounts, we may collect:
- chef profile name
- biography
- profile image, if uploaded
- cuisine specialties
- recipe submissions
recipe descriptions, ingredients, instructions, images, preparation details, and related content;
- recipe status, moderation history, and admin review notes
- recipe ratings, reviews, and engagement metrics
- chef payout information
- chef legal agreement acceptance records
chef account status.
D. Subscription, Billing, and Payment Information
numnum uses Stripe or other payment processors to process payments. We may collect and store payment-related records such as:
- subscription plan
- subscription status
- billing period
- payment amount
- currency
- discount information
- refund information
- cancellation information
- payment status
Stripe customer IDs, payment IDs, subscription IDs, transaction IDs, and related identifiers; failed payment, refund, cancellation, and renewal records. numnum does not store full payment card numbers or full card security codes. Payment card information is processed by Stripe or another payment processor according to that provider's own terms and privacy practices.
E. Usage and Activity Information
We may collect information about how you use numnum, including:
- recipes viewed
- searches
- filters used
- favorites
- saved recipes
- meal calendar activity
- subscription interactions
- cancellation and refund interactions
- recipe ratings and reviews
- chef recipe activity
- admin insights based on app activity
- pages or features used
approximate engagement data.
F. Device, Technical, and Log Information
We may collect technical information such as:
- IP address
- device type
- operating system
- browser type
- app version
- user-agent
- language settings
- approximate location derived from technical data
- authentication logs
- security logs
- error logs
- payment webhook logs
- subscription renewal logs
- refund and cancellation logs
- chef payout logs
legal agreement acceptance logs.
G. Support and Communications
If you contact us, we may collect:
- your name
- email address
- account information
- the content of your message
- support request details
- billing or refund request details
- our replies
related support history.
5. How We Collect Information
We collect information: directly from you when you create an account, update your profile, subscribe, submit recipes, save preferences, contact support, or use app features;
- automatically when you use the app, website, payment flows, or related services
from service providers such as payment processors, authentication providers, app platforms, hosting providers, and analytics or logging tools; from chefs, customers, admins, or other users when they interact with platform features.
6. How We Use Information
We use personal information to:
- create, authenticate, and manage accounts
- provide customer, chef, and admin features
- personalize recipes, preferences, allergy settings, and meal planning
- store favorites, saved recipes, and meal calendar data
- process subscriptions, payments, discounts, cancellations, refunds, and renewals
- manage premium access
- enable chef onboarding, recipe publishing, moderation, and payouts
- enforce chef legal agreement acceptance
- calculate chef payout estimates and monthly payout snapshots
- provide customer support, billing support, and chef support
- send transactional emails and service notifications
send verification, password reset, billing, cancellation, refund, and account-related messages;
- operate admin dashboards and internal insights
detect, prevent, investigate, and respond to fraud, abuse, payment issues, security incidents, and policy violations;
- maintain audit logs, backups, and operational records
- comply with legal, tax, accounting, regulatory, and contractual obligations
- enforce our Terms of Service, Chef Agreement, and other policies
improve, test, maintain, and secure numnum.
7. Legal Bases and Consent
Depending on the country and applicable law, we may process personal information based on one or more legal bases, including:
- your consent
- performance of a contract with you
- providing requested services
- compliance with legal obligations
legitimate business interests, such as security, fraud prevention, support, service improvement, and platform operation;
- protection of rights, safety, and security
legal claims, accounting, tax, and regulatory requirements. Where consent is required, you may withdraw consent where legally permitted. However, withdrawing consent may limit or prevent access to certain numnum features.
8. Allergies, Dietary Preferences, and Food Safety
numnum may allow users to save allergies, dietary preferences, and food-related restrictions. Important: numnum is not a medical, nutrition, allergy, or healthcare service. numnum does not provide medical advice. numnum does not guarantee that recipes are free from allergens. Ingredient, nutrition, allergen, cost, and recipe information may contain errors, omissions, substitutions, or outdated information. Users are responsible for checking ingredients, labels, preparation methods, cross-contamination risks, and professional medical guidance before preparing or consuming food. Users with allergies, medical conditions, pregnancy-related restrictions, or special dietary needs should consult qualified professionals before relying on any recipe.
9. How We Share Information
We do not sell your personal information. We may share information in the following circumstances.
A. Service Providers
We may share information with service providers who help us operate numnum, including:
- payment processors, including Stripe
- hosting and infrastructure providers
- authentication providers
- email and notification providers
- analytics, logging, and monitoring providers
- customer support tools
- app store and mobile platform providers
security, fraud prevention, and compliance providers.
B. Payment Processors
Payments are processed by Stripe or another payment processor. Stripe may collect and process payment information, transaction details, fraud prevention signals, identity information, and related data under its own terms and privacy practices.
C. Public and User-Visible Content
Some content may be visible to other users, depending on app functionality, including:
- chef profiles
- published recipes
- recipe images
- recipe ratings and reviews
public recipe-related content. Do not submit content that you do not want other users or platform admins to see.
D. Admins and Internal Operations
Authorized numnum admins may access information needed to operate the platform, review recipes, manage support requests, process subscriptions, investigate issues, review chef payouts, enforce policies, and maintain platform safety.
E. Legal, Safety, and Compliance
We may disclose information if required or permitted by law, regulation, court order, legal process, tax requirement, government request, fraud investigation, safety concern, or to protect our rights, users, chefs, business, platform, or others.
F. Business Transfers
If numnum is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to appropriate safeguards.
10. International Operations and Data Transfers
numnum is headquartered in the United Arab Emirates and may operate in the United Arab Emirates, United States, Canada, Kuwait, and other countries. Your information may be stored, transferred, or processed in countries other than where you live. These countries may have data protection laws that differ from your country. We may transfer information to service providers, infrastructure providers, payment processors, support providers, and other partners in countries where they operate. Where required by applicable law, we use reasonable safeguards for international transfers, which may include contractual protections, service provider obligations, security measures, and other legally recognized transfer mechanisms.
11. United Arab Emirates Privacy Rights
If UAE data protection laws apply to your personal information, you may have rights under applicable UAE privacy laws, subject to legal limits and exceptions. These rights may include the right to:
- request access to personal information
- request correction of inaccurate personal information
- request deletion of personal information where legally permitted
- object to certain processing
- restrict certain processing
- withdraw consent where processing is based on consent
- request information about processing activities
- request data portability where applicable
complain to a competent authority where applicable. To exercise these rights, contact us at privacy@numnumapp.com.
12. Canada Privacy Rights
If Canadian privacy laws apply to your personal information, you may have rights to:
- request access to personal information we hold about you
- request correction of inaccurate or incomplete information
- withdraw consent where legally permitted
- ask questions about our privacy practices
make a privacy complaint. To exercise these rights, contact us at privacy@numnumapp.com. Some records may be retained where required or permitted for legal, tax, accounting, fraud prevention, security, dispute, payout, or compliance purposes.
13. United States Privacy Notice
If you are located in the United States, your privacy rights may depend on your state of residence and applicable law. Depending on applicable state law, you may have rights to: know or access the categories and specific pieces of personal information collected about you;
- request deletion of personal information
- request correction of inaccurate personal information
- obtain a copy of personal information
opt out of certain targeted advertising, sale, or sharing of personal information where applicable;
- limit certain uses of sensitive personal information where applicable
appeal a denied privacy request where applicable. numnum does not sell personal information. numnum does not knowingly sell or share personal information of children under 16. At this stage, numnum does not use personal information for cross-context behavioral advertising unless separately disclosed. To exercise U.S. privacy rights, contact us at privacy@numnumapp.com. We may need to verify your identity before processing a request.
14. Kuwait Privacy Notice
If Kuwait privacy or communications data protection requirements apply to your personal information, we will handle your information according to applicable transparency, consent, security, and data protection obligations. You may contact us at privacy@numnumapp.com to request access, correction, deletion, or information about how your personal information is handled, subject to applicable legal limits.
15. Sensitive Personal Information
numnum may process information that could be considered sensitive under some laws, including allergy information, dietary restrictions, payment-related records, authentication information, and legal agreement acceptance records. We use sensitive personal information only for purposes reasonably necessary to provide and secure the service, comply with law, process payments, manage subscriptions, personalize food-related preferences, support users, prevent fraud, and operate the platform. We do not use allergy or dietary information to make medical decisions.
16. Data Retention
We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Examples:
- account information is generally retained while your account is active
customer preferences, favorites, and meal calendar data are retained while your account is active or until deleted; subscription, payment, refund, tax, and accounting records may be retained for legal, tax, accounting, chargeback, and audit purposes;
- chef agreement acceptance records may be retained for legal and audit purposes
- chef payout records may be retained for legal, tax, accounting, and dispute purposes
- support communications may be retained to manage support history
audit logs may be retained for security, fraud prevention, compliance, and dispute handling; backup copies may remain for a limited period according to backup cycles. If you request deletion, we will process the request subject to legal, tax, accounting, fraud prevention, security, dispute, payout, backup, and compliance retention requirements.
17. Account Deletion
You may request account deletion by contacting: privacy@numnumapp.com Deleting an account may remove access to your saved recipes, meal calendar, preferences, subscription history, chef profile, recipe drafts, and other account features. Some information may be retained where required or permitted by law, including records needed for payment processing, refunds, chargebacks, fraud prevention, legal compliance, tax, accounting, chef payouts, dispute resolution, and audit logs.
18. Your Choices
Depending on available app features and applicable law, you may be able to:
- update account information
- update allergy and dietary preferences
- remove saved recipes or favorites
- update notification preferences
- cancel subscriptions
- request account deletion
- contact us about privacy rights
unsubscribe from marketing emails if marketing emails are introduced. You cannot opt out of essential service, security, legal, account, billing, or transactional communications while using numnum.
19. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including:
- HTTPS/TLS encryption
- access controls
- role-based permissions
- secure authentication
- logging and audit records
- restricted admin access
- platform security measures
payment processing through third-party payment processors. No system is completely secure. We cannot guarantee absolute security of information transmitted or stored through numnum. If we become aware of a privacy or security incident, we will take steps required by applicable law, which may include investigation, mitigation, recordkeeping, notification to affected individuals, and notification to regulators where legally required.
20. Children and Minors
numnum is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take appropriate steps to delete the information and close the account. numnum is not designed as a children's app, family-directed app, or service directed to children. If laws in a particular country require a higher age threshold or parental consent, users are responsible for complying with those requirements, and numnum may restrict access where required.
21. Cookies and Similar Technologies
Our website or app may use cookies, local storage, pixels, SDKs, or similar technologies for:
- authentication
- security
- preferences
- app functionality
- analytics
- performance
- fraud prevention
debugging and error logging. You may be able to manage cookies through browser settings, but disabling cookies may affect app functionality.
22. Analytics and Admin Insights
numnum may use app activity data to generate internal analytics and admin insights, such as popular recipes, cuisines, ingredients, saved recipes, ratings, reviews, chef performance, subscription activity, and usage trends. These insights are used to operate, improve, and manage numnum. Where possible, insights are aggregated or limited to authorized admin use.
23. Automated Decision-Making
numnum may use automated logic for operational purposes, such as premium access checks, subscription status, recipe filtering, allergy preference filtering, fraud prevention, admin insights, and chef payout calculations. numnum does not use automated processing to provide medical advice or make healthcare decisions.
24. Third-Party Links and Services
numnum may link to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party services. You should review the privacy policies of any third-party services you use.
25. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify you by email, in-app notice, website notice, or another appropriate method. The updated Privacy Policy will be effective when posted, unless otherwise stated. Your continued use of numnum after an updated Privacy Policy becomes effective means you acknowledge the updated policy.
26. Contact Us
If you have questions, requests, or complaints about this Privacy Policy or numnum's privacy practices, contact us at: privacy@numnumapp.com For support questions: support@numnumapp.com For billing questions: billing@numnumapp.com For chef-related questions: chefs@numnumapp.com numnum United Arab Emirates